Terms of Service

1.1. These Terms of Service ("Agreement") constitute a legally binding agreement between you ("User", "you") and Waymaker Technologies Sdn. Bhd. (Company Registration No. 202301020497 (1514419-D)) ("Company", "we", "us", "our"), the operator of the Dapor platform, its website, and related mobile applications (collectively, the "Platform").

1.2. By accessing, downloading, or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not agree, you must not use the Platform.

1.3. We may amend these Terms at any time. Material changes will be announced on the Platform or via in-app notification. Continued use after such changes constitutes acceptance of the amended Terms.

Dapor operates two distinct products. The rules that apply to your use of the Platform depend on which product you are using.

2.3. Marketplace (Retired): The previous open advertising/listing feature ("Marketplace"), where Caterers could post and pay a subscription to advertise listings, has been retired and is no longer accessible on the Platform. Data associated with Marketplace listings has been archived, not deleted, and is retained in accordance with Section 10 (Data Protection) and our Privacy Policy. Marketplace is a distinct, discontinued feature from both Dapor Direct and Dapor Drop.

2.4. No Agency (applies to Direct): For Dapor Direct, the Company is not a caterer, restaurant, delivery service, or food preparation entity, and does not act as an agent for either the Planner or the Caterer.

2.5. Merchant of Record (applies to Drop): For Dapor Drop, the Company sells food items to the User at the displayed price and separately purchases the corresponding items from the Caterer. The Company is the seller of record for the purposes of the transaction receipt and applicable consumer protection obligations relating to that transaction.

3.1. Age: You must be at least 18 years old to use the Platform. By using the Platform, you warrant that you have the legal capacity to enter into contracts under the Contracts Act 1950.

3.2. Minors: If you are under 18, you may only use the Platform under the supervision of a parent or legal guardian who agrees to be bound by this Agreement on your behalf.

3.3. Corporate Entities: If you use the Platform on behalf of a company, you warrant that you have the authority to bind that entity to these Terms.

3.4. Account Security: You are responsible for the confidentiality of your login credentials, including OTPs sent to your registered mobile number. The Company is not liable for account access issues or data exposure resulting from your mobile number being recycled by a telecommunications provider and reassigned to a new user.

4.1. Free Access: Browsing and connecting with Caterers via Dapor Direct is free of charge to Planners.

4.2. Direct Negotiation: Prices, availability, and delivery terms for Direct orders are set solely by the Caterer and negotiated directly between the Planner and the Caterer via WhatsApp. Dapor is not involved in, and has no visibility into, the negotiation, payment, or fulfillment of a Direct order.

4.3. No Payment Facilitation: Dapor does not process, hold, or facilitate any payment for Direct orders. The Planner is solely responsible for verifying the Caterer's payment details (e.g., bank account, DuitNow ID) before transferring any funds.

4.4. Caterer Subscription (Future Feature): The Company intends to introduce a subscription fee for Caterers to access Dapor Direct, tentatively from September 2026. This fee will initially be collected offline (outside the Platform) and does not affect Planners. This clause will be updated with operational detail once the feature is active and, if applicable, offered for in-app payment.

5.1. How It Works: Users browse available Caterer menus (posted by Dapor on the Caterer's behalf, at a price set by Dapor), add items to a cart, and pay via the Platform's integrated payment gateway (Chip). Payment may be made by card or e-wallet. Dapor does not store or have access to your card details — payment is processed entirely by Chip.

5.2. Guest Checkout: You may use Dapor Drop as a guest. A mobile phone number is required to access the Platform; at checkout, we additionally collect your name, email address, and phone number to process payment and issue a receipt, consistent with standard e-commerce checkout practice.

5.3. Pre-Order & Minimum Order Quantity (MOQ): Dapor Drop operates on a pre-order, pooled-order basis. Each order window has a Minimum Order Quantity (MOQ) and a cut-off time, both of which are displayed to you before you complete payment. If the MOQ is not reached by the cut-off time, the order pool is not activated, and all payments for that pool are automatically refunded in full (see Section 15.2).

5.4. Final Sale Once Pool Is Activated: Once the MOQ is reached and the pool is activated, your order is final. Dapor does not currently support order changes, special requests, or customizations after payment is made.

5.5. Fulfillment: Dapor Drop orders are fulfilled by Dapor. Delivery is made to a designated collection point ("Dropzone") rather than to an individual address.

5.6. Dropzones: Dropzones are established by Dapor, either proactively or in response to a User request submitted through the Platform, which Dapor may activate based on demand. Dapor determines whether and when a requested Dropzone is activated.

5.8. Employer/Group Use: Dapor Drop may be used by an individual employee for their own order, or by an employer/organizer purchasing on behalf of a group using the same checkout flow. As of this version of the Agreement, there is no separate employer account type, consolidated billing, or invoicing flow within the Platform — any such arrangement is handled offline, outside the Platform, by separate agreement with Dapor.

6.1. Documentation: Caterers seeking to list on Dapor Drop are required to submit documentation to Dapor as part of onboarding, including a valid food handling certificate and proof of typhoid vaccination for food handlers, which Dapor reviews before approving the Caterer to receive orders.

6.2. Scope and Limits of Verification: Verification by Dapor confirms that a Caterer submitted documentation that appeared valid at the time of onboarding. It is an administrative, point-in-time check. It is not an ongoing audit of the Caterer's kitchen, hygiene practices, or food safety standards on any given day, and it does not constitute a guarantee, warranty, or certification by Dapor that any specific order will be safe, hygienic, or fit for consumption. References to Dapor using "verified" or "vetted" Caterers should be understood in this limited sense.

6.3. Halal and Dietary Claims: If a Caterer markets services as "Halal," "Muslim-friendly," or makes any other dietary or religious claim, the Caterer bears full legal responsibility for the accuracy of that claim under the Trade Descriptions Act 2011. Dapor reserves the right to remove listings making unverified or unsubstantiated claims.

6.4. Caterer Payment (Drop): Dapor pays Caterers for Drop orders on a weekly basis, offline, based on invoices submitted by the Caterer at the Caterer's original (pre-margin) price. Dapor does not currently collect or store Caterer bank account details within the Platform; payout arrangements are managed entirely outside the app.

7.1. You agree to use the Platform in compliance with the Communications and Multimedia Act 1998 and the Malaysian Content Code.

7.2. You shall not post or transmit content that is false, misleading, obscene, defamatory, infringing of any third party's intellectual property rights, or that contains malicious code.

7.3. Scraping: You shall not use data mining, robots, scraping, or similar tools to extract data or content from the Platform without Dapor's express written consent.

7.4. Reviews: Where the Platform allows reviews, they must reflect an actual experience. Dapor reserves the right, but not the obligation, to remove reviews it deems defamatory, spam, abusive, or intended to unfairly damage a Caterer's reputation.

8.1. All source code, database structures, "Dapor" trademarks, logos, and UI designs are the exclusive property of Waymaker Technologies Sdn. Bhd. and are protected under the Copyright Act 1987.

8.2. User Content License: By posting images, menus, or other content, you grant the Company a worldwide, non-exclusive, royalty-free, perpetual license to use, display, reproduce, modify, adapt, and distribute such content for operating, improving, and marketing the Platform (including on social media).

8.3. You warrant that you own or have the necessary rights to any content you upload.

8.4. Feedback: Any ideas, suggestions, or feedback you provide about the Platform are non-confidential and become the sole property of the Company.

9.1. We may suspend or terminate your account at any time, without prior notice, including for breach of this Agreement or suspected fraudulent activity.

9.2. Upon termination, your right to use the Platform ceases immediately. For Caterers, listings will be removed.

9.3. Voluntary Cancellation: You may delete your account at any time via the app.

9.4. Data Retention Upon Termination: We may retain certain data (e.g., transaction history, invoices) as required by applicable law, including tax law and the PDPA, for audit and compliance purposes.

10.1. We collect and process personal data in accordance with the Personal Data Protection Act 2010 ("PDPA").

10.2. For full details on what we collect, how, and why, refer to our Privacy Policy.

13.1. Governing Law: This Agreement is governed by the laws of Malaysia. The courts of Malaysia have exclusive jurisdiction.

13.2. Severability: If any provision is found invalid, the remaining provisions remain in full force.

13.3. Force Majeure: We are not liable for failure to perform due to causes beyond our reasonable control, including acts of God, floods, pandemics, or internet/service failures.

13.4. Assignment: You may not assign or transfer these Terms without our prior written consent.

13.5. Language: This Agreement is drafted in English. In the event of discrepancy with any translation, the English version prevails.

14.1. If you downloaded the App from the Apple App Store or Google Play Store (each an "App Distributor"), you acknowledge that:

• This Agreement is between you and the Company only, not the App Distributor.
• The App Distributor has no obligation to provide maintenance or support for the App.
• The App Distributor is not responsible for addressing claims relating to the App or your use of it.

Important Financial Terms

15.1. Dapor Direct

Dapor does not process payment for Direct orders and therefore has no role in refunds for Direct transactions. Any refund is a matter between the Planner and the Caterer directly.

15.2. Dapor Drop — MOQ-Failure Refund

15.3. No Other Refund Scenarios (Currently)

15.4. Marketplace (Retired)

16.1. If you experience a genuine food-safety issue (e.g., suspected food poisoning, an allergic reaction, or contamination) in connection with an order made through Dapor Direct or Dapor Drop, please report it immediately through the in-app support/contact feature, clearly describing the nature of the issue.

16.2. Dapor will treat reports describing a plausible food-safety issue as a priority matter, and may, as a precaution, temporarily suspend the relevant Caterer's ability to receive new orders while the matter is reviewed. This is a precautionary step, not a finding of fault.

16.3. The Caterer will be given an opportunity to respond before Dapor decides whether to reinstate, continue suspending, or otherwise act on the Caterer's listing.

16.4. For reports suggesting a serious or repeated food-safety risk, Dapor reserves the right (but is not obligated) to refer the matter to the relevant local health authority.

16.5. Dapor retains records of health and safety reports and their resolution. This process is a service commitment to help keep the Platform safe; it does not create any guarantee of a specific outcome, compensation, or investigation result, and does not affect the liability position set out in Section 11.